- What It Is: An online bathroom and sanitary retailer based in Kerpen, Germany
- Sells: Ceramics, taps, baths, showers, furniture, enclosures, heating, spare parts
- Ships: Germany and across Europe, through DHL, DPD, and Dachser
- Group: Part of Swash Group since the 2023 merger with Le Monde du Bain
- The Thing to Plan For: Lead times, not prices
Bathroom renovations fail on timing, not taste. The tiler shows up, the vanity has not arrived, and a two-week job turns into six. That is the lens to use when judging MEGABAD.
The prices are good. The range is enormous. The part you have to manage yourself is when everything lands.
Who Runs the Megabad
The business traces back to a family sanitary retailer founded in 1973, moved online in the early 2000s, and now operates from Kerpen near Cologne. It merged with French retailer Le Monde du Bain in December 2023 to form the Swash Group, with private equity firm FSN Capital as majority owner.
That matters for one reason. This is a large logistics operation shipping heavy goods across borders, not a local showroom. It behaves like a warehouse, and you should shop it like one.
What You Can Buy
| Category | What Is Covered |
|---|---|
| Bathroom ceramics | Toilets, basins, bidets, wall-hung and floor-standing |
| Taps and fittings | Basin, bath, shower, and kitchen mixers |
| Baths and shower trays | Steel, acrylic, freestanding, and built-in |
| Shower enclosures | Screens, sliding doors, walk-in panels |
| Bathroom furniture | Vanity units, mirror cabinets, storage |
| Heating | Radiators and towel warmers |
| Spare parts | Cartridges, seals, and replacement components |
The spare parts section deserves more attention than it gets. Finding a specific cartridge for a ten-year-old mixer is genuinely hard, and a big specialist catalogue solves that in one search.
The Lead Time Rule
Here is the single most useful thing to know. The delivery estimate on a product page is a starting point, not a promise, and reviewers repeatedly describe waits longer than the listed window during busy periods or when a manufacturer is slow.
So build your plan around this:
- Order everything at least six to eight weeks before the trades arrive
- Check the stated availability on every item, not just the expensive ones
- Assume the whole order ships once the slowest item is ready
- Ask about splitting the delivery if one item is holding up the rest, and expect a fee
- Do not book the plumber until the boxes are in the house
- Keep the order confirmation and note the item numbers for any follow-up
- Contact customer service in writing, since email creates a record a phone call does not
Buyers who plan this way write good reviews. One customer with a large multi-room order described paying extra for a split delivery, receiving everything within the stated times, and saving a significant amount against local prices.
Ordering From Outside Germany
Cross-border orders add a few wrinkles worth knowing in advance.
- Customer service operates primarily in German, so written English requests may take longer
- Some carriers reroute parcels to a collection point, so track shipments closely
- Deliveries to Switzerland need export paperwork, and missing documents send goods back
- Payment options vary by country, so check what is accepted at your address before building a full basket
- Heavy items travel by freight carriers like Dachser, which schedule delivery rather than just dropping a parcel
None of this is unusual for European cross-border retail. It is just the sort of thing that surprises people who expect next-day parcel service.
A Sensible Ordering Sequence
Most renovation headaches come from ordering in the wrong order. This sequence keeps you out of trouble.
| Stage | What to Order | Why Now |
|---|---|---|
| Design fixed | Toilet, basin, bath or tray | These set the plumbing positions your fitter works to |
| Plumbing rough-in booked | Concealed cisterns, shower valves, waste sets | Anything buried in a wall must arrive first |
| Walls closed | Taps, shower panels, enclosures | Fitted after tiling, so they can arrive later |
| Final week | Furniture, mirrors, radiators, accessories | Cosmetic items, least disruptive if delayed |
Order the first two stages together even if the later items are not decided. A concealed cistern that arrives late stops the whole job, while a delayed mirror cabinet costs you nothing but a bare wall for a week.
Your Rights on Returns
EU distance selling rules give consumers a statutory withdrawal period on most online purchases, and Megabad operates under German law. In practice, that means you can return most standard items, but there are sensible limits: goods must be unused and in their original packaging, and custom or made-to-order items are generally excluded.
For bulky sanitary ware, the practical issue is not eligibility, it is logistics. A shower tray is expensive to ship back. Measure twice before ordering, and check that the model number on the invoice matches the one in your plan.
The Honest Read on Reviews
Feedback is mixed, and it splits cleanly. The praise goes to selection, price, and product quality, with several customers noting their local fitter had no complaints about goods bought online. The criticism goes almost entirely to delivery timing and communication during delays.
That pattern tells you what to expect. The products are the real thing from recognized European manufacturers. The service experience depends heavily on whether your items are in stock when you order.
Frequently Asked Questions
Is Megabad reliable for a full bathroom order?
The product side is solid. Order early, since delivery timing is the weak point, and plan trades around actual arrival.
Where does it ship from?
Kerpen, Germany, using DHL, DPD, and Dachser depending on the item's size.
Can I split my delivery?
Customers report that splitting is possible on request, usually for an extra fee.
What about returns?
Standard, unused items in original packaging can usually be returned under EU distance selling rules. Custom orders are generally excluded.
Is it cheaper than a local showroom?
Often, yes. Several buyers report saving a significant sum against local quotes on the same branded products.
The Final Verdict
Megabad is a strong option for a bathroom renovation if you are organized. The catalogue is deep enough to source a whole room from one place, the prices beat many local showrooms, and the spare parts range is a quiet advantage.
Treat lead times as the real cost. Order six to eight weeks ahead, verify stock on every line, keep everything in writing, and only book your fitter once the delivery has actually landed. Do that, and the savings are yours to keep.